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Text to 911
 

 

Text messaging is one of the primary ways people communicate today, especially young people and members of the hearing and speech impaired community. There are approximately 54 million people with disabilities in the United States, and 34 million of those are hard of hearing, deaf or speech impaired. Text to 911 could also help in situations where a crime is in process, or when a caller is facing domestic abuse, or the caller is injured and cannot speak. There are many scenarios.

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Guidelines for Using Text to 911
 

• You must have a text-capable wireless phone and an active wireless service plan. Text to 911 will not work without a service contract.

• Messaging apps, photos, videos, abbreviations, slang, emojis, and group texts are not supported. Use plain, clear text.

• Text 911 for emergencies only. For non-emergencies, call 888-545-6651.

• Keep your message short and to the point. For example: “55-year-old male, chest pains, ambulance needed at 222 Cannonball Run Road.”

• Texting may be delayed by 5–10 seconds. Wait for responses and avoid texting multiple people or 911 centers simultaneously.

• Text to 911 is not available in all areas or when roaming. If unavailable, you will receive an automatic reply instructing you to call 911 directly.

• Voice calls to 911 are faster and more reliable. A call allows for two-way communication, quicker information sharing, and location tracking if needed. Landline calls automatically provide your location through E911.

Whenever possible, always call 911 for emergencies. Texting should only be used as a last resort.

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How to Text 911

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1. Enter "911" in the "To" field of your text message.

2. Type your emergency, the address where it is occurring, and the city or closest landmark.

3. Press SEND.

4. Stay on the line and be prepared to respond to questions from the dispatcher. Follow their instructions carefully.

5. Allow for slight delays in responses and do not exit the conversation until instructed to do so.

Tips for Effective Communication
 

• Keep your message brief and clear.

• Double-check spelling and avoid using abbreviations, acronyms, emoticons, or emojis.

• Do not send pictures or videos—911 systems cannot process these files.
  
   

Always follow these steps to ensure a quick and efficient emergency response.