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Positions available at the following locations:

  • Phenix City, Alabama

A General Statement of Responsibilities and Essential Job Functions

The job description for a 911iNET dispatcher may differ slightly based on the position: Dispatcher I, Dispatcher II, Dispatcher III (supervisory), etc., which influence the job responsibilities associated with the position.

911iNET dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for police, fire, emergency, and related services.

Essential job functions within a 911iNET dispatcher’s job description will likely detail the daily duties associated with the position, which may include the following:

 

  • Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired

  • Translate information to the appropriate codes

  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes

  • Perform emergency medical dispatch and crisis intervention services

  • Ask vital questions and provide pre-arrival instructions for emergency medical calls

  • Monitor and operate a radio console and computer equipment

  • Receive and respond to a variety of emergency and non-emergency services and complaints

  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

  • Dispatch and coordinate the responses of public safety agencies

  • Identify appropriate number and type of equipment or apparatus to dispatch

  • Enters and modifies information into local, state and national computer databases

  • Monitor and respond to a variety of technical systems and alarms

Minimum Requirements

To be eligible to apply for an entry level position at 911iNET you must:

 

  • Be at least 18 years old.

  • Have a high school diploma or GED

  • Possess a valid driver's license

  • Have no felony convictions

  • Not have been convicted of any domestic violence related offenses

  • No illegal drug use within the past two years

  • Subject to a polygraph examination

  • Subject to a drug screen

  • Subject to a hearing test

  • Subject to a typing speed test

Required Knowledge

911iNET dispatchers must generally have knowledge in:

 

  • Safety and Security: Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.

  • Customer Service: Candidates must have knowledge of providing excellent customer service.

  • Telecommunications: Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.

  • Geography: Candidates must understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction.

Required Skills

  • The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors

  • The ability to use logic and reasoning to reach conclusions and approaches to problems

  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters

  • The ability to think quickly

  • The ability to work under stressful situations

  • The ability actively listen and communicate effectively through clear speech and hearing

  • The ability to follow instructions

  • The ability to write clearly and spell correctly

  • The ability to establish priorities an pass on information as needed

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